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Guest Services Representative - Nemours Estate (part-time) at The Nemours Foundation

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Wilmington, Delaware

Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule include weekends, days, some evenings and some holidays. This is a part-time, casual position.

Primary Duties

  • Processes sales for admissions, season passes and merchandise utilizing our point of sales computer system.

  • Follows opening and closing procedures at the Visitor Center.

  • Promptly and graciously answering phone calls and retrieving messages.

  • Share historical information about Nemours Estate.

  • Be a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.