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Account Coordinator at LeasePlan USA

Posted in Sales 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Rolling Meadows, Illinois





Job Description:

The Account Coordinator is responsible for providing service and support to our clients and our client's account management team, driving superior customer satisfaction through efficient and effective responses.


ESSENTIAL FUNCTIONS



  • Work collaboratively with the Account Management team on job-related functions, related to LeasePlan’s client base

  • Prioritize and follow through on multiple responsibilities from internal and external client requests

  • Manage daily requests through utilization of LeasePlan’s client interface software-ePlan, mainframe systems-AS400, internet, and multiple client management tools

  • Assist with vehicle specs and equipment recommendations, replacement analysis and cost saving suggestions

  • Create, enhance, produce and provide initial analysis of designated reports based on client requestsements

  • Manage communication to drivers to drive cost containment in an effective model - MFS clients

  • Complete all tasks as outlined in Roles and Responsibilities document

  • Communicate client requests internally and coordinate the successful achievement of these requests

  • Manage the teams ResponsePlan tickets and emails during absences relating to the specific clients supported

  • Be actively involved in all Living Group meetings and when applicable take a leadership role.

  • Update system with client specific data

  • Keep up to date on industry news

  • Become proficient in all programs and applications

  • Consistently demonstrate LeasePlan’s core values; passion, expertise, commitment, and respect to internal and external clients

  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.

  • Conform with and abide by all regulations, policies, work procedures and instructions.

  • Demonstrate reliable and predictable attendance.

  • Other duties assigned to ensure overall departmental efficiency.


JOB COMPETENCIES



  • Develop professional partnerships and useful internal relationships through effective communication.

  • Responds and acts confidently, assertively, and decisively while taking responsibility and accountability.

  • Works independently, effectively manages and uses time while juggling competing priorities.

  • Demonstrates resourcefulness and solves problems.

  • Thorough and accurate, works effectively with systems.

  • Must have ability to provide exceptional internal and external customer service.

  • Must be able to work in a fast-paced environment. Should have ability to work independently.

  • Must be flexible and willing to adapt to the department’s needs.
Education: College degree preferred or equivalent work experience

Experience: 2 years of customer service, account support or customer interface experience preferred.
Skills: Microsoft office suite-Word & Excel, PowerPoint added benefit. Mainframe skills, AS400, proficient in verbal and written communication


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