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Service Transformation Consultant at Tephra Inc

Posted in Installation - Maint - Repair 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Detroit, Michigan

Job Description:


  • Work with business stakeholders to understand business requirements and create requirements specification documents

  • Own work-streams within a large assignment. Lead smaller teams on different modules.

  • Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations

  • Contribute in RFP responses

  • Make presentations to Clients on industry challenges and customer specific solutions 

  • Make presentation in industry forums and events

Skills & Attributes:

  • Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital

  • Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant. 

  • Work in multiple transformation engagements in a client facing role

  • Move relationships up the value chain through domain alignment of IT

  • Provide thought leadership in creating solutions for key customers

  • Bring industry leading practices and guide customers on business-relevant industry trends

  • Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage

  • Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage


  • Experience in executing consulting engagements is desired

  • Bachelor’s degree required

  • Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint

  • Relevant product and BPM tool certifications

  • Years of experience required for position: 8-12 years

  • 8 to 12 years’ experience including

  • 8-10 years’ experience managing Service-Centric Functional Business Area(s)

  • 2 years’ experience leading Service Management process assessment, development and optimization projects

  • 2 years’ experience in new offering development and innovation