Technical Training Manager at Relus Cloud

Posted in General Business 9 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Alpharetta, Georgia

Job Description:

Description:

We are seeking a highly qualified Senior Technical Training Manager who will work in the Delivery and Support department for the DVN Software network and data security products. This role will involve developing a training strategy for software products, will determine the training delivery tool(s), create/maintain, and present training material to customers and partners.

Our ideal candidate will be an experienced training professional with networking and Linux experience, experience developing and presenting training materials, and have experience working within the product life-cycle process. They will be self-driven with excellent communication, writing, and analysis skills. We need people who are fast learners and can apply that knowledge.

Responsibilities:


  • Identify and assess future and current training and training tool needs

  • Deploy a wide variety of training methods including off-line, virtual/CBT, and classroom modules

  • Conduct effective training sessions w/ customers and partners

  • Monitor and evaluate training program’s effectiveness and ROI and report on them

  • Maintain a keen understanding of training trends, developments and best practices

  • Define and participate in system design discussions

  • Provide feedback to the Product and Engineering teams based on customer comments and training surveys

Required Technical Skills:


  • Minimum of 5 years in depth experience in UNIX/Linux system administration and networking

  • Minimum of 3 years’ experience with security, networking, encryption and firewalls and related products

  • Knowledge and hands-on experience with L2/L3 Switching/Routing, IPv4, TCP/UDP, L4-L7 networking/applications, private network configuration, and firewalls

  • Experience using Windows, Linux, Mac, Android, and IOS based platforms for multiple networking configurations and applications

  • Clear understanding of the software development process and lifecycle

  • Knowledge of cloud computing, virtual machines, and IoT

  • Extensive understanding of protocol and network analyzers and tools

Desired Knowledge, Skills, and Abilities:


  • Strong writing and record keeping ability for reports and training manuals

  • Ability to create technical and business documentation

  • Track record in designing and executing successful training programs

  • Familiarity with traditional and modern training methods (classroom training, e-learning, workshops, simulations etc.)

  • Must be self-driven and able to collaborate with x-functional teams

  • Deadline and detail oriented

  • Must have experience working in highly technical, mission-critical environment. Operations background a plus.

  • Must be able to plan, execute, and complete projects in a timely manner

  • Must have an analytical mind and excellent problem-solving skills that can apply your knowledge to solve issues in innovative ways

  • Highly motivated and able to drive initiatives cross functionally

  • 10+ years of experience in training related roles

Education Requirement:

  • Bachelor’s degree in a technical field or a combination of education and relevant experience