Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
* High School Diploma or GED * Proficient in software and computer systems * Knowledgeable of business office terminology / procedures * Ability to multi task and work under stressful situation * Effective written and verbal communication skills
* 1+ year of customer service experience required * Experience with medical office terminology preferred