Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at data entry and managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific! We are seeking a Customer Service Representative to join our team in Oshkosh, WI. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met. Primary work hours are 7:30 a.m. – 4:30 p.m. Monday – Friday, however, overtime including weekends may be required during peak times.
Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit www.gppackaging.com.
A Day In The Life Typically Includes:
Communicate with customers (e.g., phone, email, or in person) to process orders, cancellations, product changes, or clarify needs.
Communicate changes, delays, requests to sales representatives and customers.
Coordinate/expedite product shipments, and arrange pick-up of defective products.
Manage sales backlog by reviewing sales and release orders, updating and completing orders.
Resolve complaints concerning billing, products or services rendered.
Travel occasionally to visit customer facilities to meet with various personnel.
Partner with production employees on the floor to ensure flawless execution of customer orders
Work with printing/graphics capabilities and structural drawings.
What You Will Need? Basic Qualifications
High School Diploma or GED
At least two (2) years of customer service experience
Ability to work overtime as needed
Experience using Microsoft Office (e.g., Word, Excel, PowerPoint)
What Will Put You Ahead? Preferred Qualifications
Associates Degree or higher
Customer service experience in a manufacturing, industrial warehouse, or distribution center environment
Experience with data management systems and process flow
Experience performing mathematical calculations
Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf