Customer Service Representative at Georgia- Pacific

Posted in Admin - Clerical 12 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Oshkosh, Wisconsin

Job Description:


Customer Service Representative
 
Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at data entry and managing multiple projects in a fast-paced environment?  If this sounds like you, we may have a great role for you at Georgia-Pacific! We are seeking a Customer Service Representative to join our team in Oshkosh, WI. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met. Primary work hours are 7:30 a.m. – 4:30 p.m. Monday – Friday, however, overtime including weekends may be required during peak times. 
 
Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit www.gppackaging.com.
 
A Day In The Life Typically Includes:


  • Communicate with customers (e.g., phone, email, or in person) to process orders, cancellations, product changes, or clarify needs. 

  • Communicate changes, delays, requests to sales representatives and customers. 

  • Coordinate/expedite product shipments, and arrange pick-up of defective products.

  • Manage sales backlog by reviewing sales and release orders, updating and completing orders.

  • Resolve complaints concerning billing, products or services rendered. 

  • Travel occasionally to visit customer facilities to meet with various personnel.

  • Partner with production employees on the floor to ensure flawless execution of customer orders

  • Work with printing/graphics capabilities and structural drawings.

What You Will Need?
 
Basic Qualifications


  • High School Diploma or GED

  • At least two (2) years of customer service experience

  • Ability to work overtime as needed

  • Experience using Microsoft Office (e.g., Word, Excel, PowerPoint)

What Will Put You Ahead?
 
Preferred Qualifications


  • Associates Degree or higher

  • Customer service experience in a manufacturing, industrial warehouse, or distribution center environment

  • Experience with data management systems and process flow

  • Experience performing mathematical calculations

 


 
Salary and benefits commensurate with experience.

We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf