Technical Audio Visual Lead at Audio Visual Services Group, LLC

Posted in Other 5 days ago.

This job brought to you by Local Organization

Location: Baltimore, Maryland

Job Description:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Technical Audio Visual Lead
203989-868


Position Overview


The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation



  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

  • Troubleshoot technical issues and resolve problems quickly as they arise.

  • Complies with all Company security and safety measures.

  • Ensures equipment is secure from theft and/or damage when in use.



Customer Service



  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

  • Be a leader, mentor and coach for other Technicians on PSAV’s Delivering World Class Service philosophy.

  • Maintains a positive relationship with all clients through effective communication.

  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

  • Monitors events and checks in on customers throughout the day.

  • Understands and fosters the hotel/client relationship.



Technical Ability



  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

  • Anticipates equipment challenges and changes in a timely and professional manner.



Systems Knowledge



  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.

  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

  • Interacts with other staff and outside vendors for equipment.

  • Increases revenue by utilizing floor up-selling techniques.

  • Work with clients to finalize invoices.

  • As needed, work within PSAV systems and applications



Job Qualifications



  • High school diploma required. Associate’s degree is preferred.

  • Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix (@PSAV/HR/Global Learning).

  • Achieve three, Technical Level 2 Certifications (2 must be A,V,L or P and 1 from the remaining 6). See Skill Set Addendum.

  • 2-3+ years of customer service or hospitality experience is preferred.

  • 2-3+ years of audio visual experience is required.

  • A valid driver’s license is required for team members in positions that may operate Company vehicles

  • Additional DOT requirement may need to be met if applicable



Competencies



  • Ownership

  • Hospitality

  • Professionalism

  • Responsiveness

  • Safety Conscious

  • Decision Quality

  • Tech Savvy

  • Communicates Effectively

  • Drives Results

  • Instills Trust



Physical Requirements








































































































































Physical Requirements



Hours Per Day





Lifting Requirements



Frequency



Sitting



2-3 hours





Lifting 0 - 15 lbs*



Continuously



Standing



4-5 hours





Lifting 16 – 50 lbs*



Frequently



Walking



4-5 hours





Lifting 51 - 100 lbs (2+ persons)



Occasionally



Stooping



2-3 hours





Lifting Over 100 lbs (2+ persons)



Occasionally



Crawling



2-3 hours









Kneeling



2-3 hours





Carrying Requirements



Frequency



Bending



2-3 hours





Carrying 0 - 15 lbs*



Continuously



Reaching (above your head)



2-3 hours





Carrying 16 – 50 lbs*



Frequently



Climbing



0-1 hours





Carrying 51 - 100 lbs (2+ persons)



Occasionally



Grasping



4-5 hours





Carrying Over 100 lbs



Never













Auditory/Visual Requirements



Frequency





Pushing/Pulling Requirements



Frequency



Close Vision



Continuously





Pushing/Pulling 0 - 15 lbs*



Continuously



Distance Vision



Continuously





Pushing/Pulling 16 – 50 lbs*



Frequently



Color Vision



Frequently





Pushing/Pulling 51 - 100 lbs*



Frequently



Peripheral Vision



Occasionally





Pushing/Pulling Over 100 lbs



Occasionally



Depth Perception



Frequently





*Identifies the physical requirements that team members perform without assistance.



Hearing



Continuously







Work Environment

Hotel


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

<AND/OR>

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.





Baltimore, Maryland, United States


Full-Time/Regular

PI102435669