Posted in Other 30+ days ago.
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Type: Full Time
Location: Cheektowaga, New York
Customer Service Rep
Multiple Positions Available!
Start date: 07/09/2018
6 Week Training: 11:00AM-7:30PM (Mon-Fri)
Shift after Training:Evenings and Weekend Availability Required
Do you consider yourself a leader in technology or are you the Technology guru with your friends and family?
If so, we are looking to invite talented, motivated individuals to join our growing team. As a Spectrum Rep.,
you will assist with handling incoming customer calls in our fast-paced office environment. All calls are Inbound
- No Cold Calling or Sales Quota Requirements here!
The inbound calls are coming straight from our current customers who will be looking for your expertise to
walk them through their troubleshooting needs. We provide paid training to get you up and running - so you
will feel confident in the knowledge that you are well prepared to help the customer with their concerns.
We welcome and nurture such extraordinary talent by fostering a fully supported, trained and team focused
office environment to help you succeed from day one! Discover the most comprehensive training available
plus tremendous coaching/mentoring support, incentives and a clear career path for growth all in a culture
that values and rewards performance.
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take
care of the people who matter the most, both at work and at home. You will receive a total compensation
package that includes free internet, discounted video and phone services to include international calling features,
generous benefits including 401k with full match opportunity, an opportunity for shift differential pay, and many
more. You ll also discover ample resources and encouragement that inspire career progression and help you
grow at your own pace.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professionally, accurately, and effectively handle in-bound calls from customers requesting;
* Video troubleshooting
* Spectrum Equipment diagnostics
* Self Service customer education
* Personal account review
* Professional appointment coordination
* Resolve customer questions or concerns in one call
Employee expectations include delivering on monthly performance metrics and performing other duties as
may be requested by leadership.
Ability to read, write, speak and understand English
6 months-1 years experience in a customer interfacing setting
Education, Certification & Licenses
High School diploma or equivalent
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.