Principal Engineer I VOD/Headend Support Engineer at Spectrum
Posted in Other 30+ days ago.
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Type: Full Time
Location: Englewood, Colorado
Charter Communications is America s fastest growing TV, internet and voice company. We re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter s business strategy and it s the philosophy that guides our 90,000 employees.
The Advanced Engineering department resides in the Charter Technology Engineering Center (CTEC) facilities in Englewood, CO and oversees the design and architecture of Charter s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
VOD / Headend engineer will support clients in a lab environment whom rely on services such as video, voice and data provided through 34 Headends. The primary focus will be on the support of Video On Demand (VOD) systems and assist in the day to day operations of 34 Headends.
Major Duties and Responsibilities:
Daily tasks include assisting clients with issues related to VOD operations, troubleshooting reported problems, validating service availability and completing client requests for services. Cross train with Lab Support Engineers. Work with LAB Integration Engineers in applying solutions across headends. The ideal candidate will have NOC experience or field experience working with a Cable Operator supporting VOD equipment. The ideal candidate will also be a Subject Matter Expert in VOD in an OCAP environment and should have/be:
Ability to work effectively in a team environment
Self-motivated and ability to work independently using his/her own initiative and judgment
Willingness to adapt quickly to changing situations
Excellent written and oral communications skills
Effective problem solving and troubleshooting skills
Ability to manage priorities and time in a fast pace work environment
Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience
Some travel required
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.