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Internet and Voice Technical Support at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Orlando, Florida

Job Description:

Start date is Friday June 22nd

Internet and Voice Technical Support
Spectrum, a Charter Communication Company is looking for Internet and Voice Technical Support Representatives that can provide top-notch service, via the telephone, while remaining calm under pressure. As a member of our team you will provide residential customers with a high level of technical support for Spectrum Internet and Home Phone Products. You will also provide support for our Spectrum Apps and websites. You will respond to network problems and stability concerns, handling difficult and complete connectivity problems, while proactively utilizing all diagnostic and monitoring tools available to ensure uninterrupted service for our customers.
Essential Job Functions:

* Provide a high level of customer service over the phone in an efficient, friendly, and knowledgeable manner

* Communicate problems as appropriate to management

* Provide assistance and troubleshooting for wireless services

* Answer customer questions on digital phone features and services

* Troubleshoot internet connectivity while staying within scope of support

* Willingness to learn and stay current with new internet connected devices including mobile phones, gaming systems, computers, and other in home technology

* Perform other duties as assigned

Required Qualifications:

* Strong PC skills with proficiency in Windows based software applications and operating systems

* Must be technically savvy, and able to learn new technology and program applications quickly

* Must be focused on making our organization the best provider of customer service

* Must possess and demonstrate great interpersonal communication skills (verbal and written)

* Ability to analyze and resolve difficult problems and arrive at logical solutions efficiently

Preferred Qualifications:

* Twelve months experience in a computer/network customer service support environment preferred

* Two or more years of practical troubleshooting and technical analysis is preferred

* Knowledge of network hardware, software and applications, routers and hubs, and proxy server environment

* Able to analyze, break down, and interpret complex data from reports

* Ability to multi-task and troubleshoot multiple technical operational problems concurrently

* Experience or knowledge of various operation systems, smart and internet enabled devices (mobile phones, tablets, gaming systems)

Education Level:

* High school diploma, GED, or equivalent education required. Associates degree in Computer Science preferred

Work Environment

* Call center environment extensive phone and computer use required

* Job Location: Orlando, Florida, United States

* Position Type: Full-Time/Regular

* Job Categories: Call Center - Technical Support

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.