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Sales Support Coordinator at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Simpsonville, South Carolina

Job Description:

JOB SUMMARY
This position reports directly to the Supervisor and will not have any supervisory responsibilities. Will have frequent contact with internal and external customers and will partner with other departments in order to determine the serviceability of an address and follow all processes outlined to complete this function.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Handle Inbound contacts from potential customers and business partners via telephone in order to process order entry
Must be available to take calls, be productive, and engage in positive interactions, effectively meeting the needs of the customer and be mindful of customers time and availability
Must have the ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards as well as taking ownership for their own actions in all areas
Must be willing to adjust and adapt to all aspects of the business in an ever changing work environment, while understanding performance goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals
To assess and correct work orders to ensure their completion and accurate billing. All work orders are evaluated to ensure they are operationally sound and customers will be billed correctly for requested services
Handles order exceptions relating to HSD and Phone Provisioning, Porting and Ancillary across multiple vendors and platforms
Apply all business rules, to ensure the integrity of the work order in an effort to increase completion rates
Extensive knowledge of and the ability to support all Charter Spectrum s products and services including TV, Internet, and Phone
Take action to proactively learn new information, report department impacting concerns, and share best practices with others
Adheres to all Charter and company/department procedures and guidelines
Take action to develop skill sets in order to progress to intermediate level transactions
Other duties as assigned

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to prioritize and organize effectively
Ability to use personal computer & software applications
Ability to work independently in group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Ability to communicate orally and in writing in a clear and straightforward and professional manner
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures
Knowledge of office procedures and Company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers.

Education
High School Diploma or equivalent

Related Work Experience Number of Years
Customer service experience 2

PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge
Ability to maintain confidentiality
Ability to solve problems while working under pressure
Knowledge of the cable industry - products and services

WORKING CONDITIONS
Office environment
Flexible work schedule may be required

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.