Sr. User Specialist
We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.
About Customer Information Management at UPS Technology:
Members of Customer Information Management (CIM) work as the liaison between business groups and the technical teams at UPS Information Technology to create solutions that are the most efficient and cost effective product to meet the needs of the business. They resolve risks and issues in a timely fashion that allows for critical paths not to be impacted. They analyze competitor’s offerings as well as provide production support for individual customer issues and system wide impacts (outages, security issues, etc…)
About this role:
Responsibilities include managing, prioritizing and testing global content requests. This includes working with sponsor, legal, author and other users that may have an impact to their application area. Additionally, this position is responsible for on-going maintenance and support of the Fuel Surcharge process that gets updated on a monthly basis, and is critical to our customers using ups.com. The position also supports application user acceptance testing, search working team, content working team and various support to other CIM teams as needed.
This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.