Department Administrator II - Complex Care
at Kaiser Permanente
Posted in Other 10 days ago.
Location: Portland, Oregon
The Department Administrator (DA) directly and through subordinates, plans, organizes, directs, and controls the operation of assigned areas (e.g., general administrative, patient care, professional services and/or a combination of these and other services). Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Assists Senior Administrator in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.
Essential Responsibilities: Directly and through subordinates, assists the Senior Administrator and/or Director of Nursing Services in planning, organizing, directing, and controlling the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these and other services). Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Provides strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.
Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards; Continually evaluating and improving the delivery of service by initiating and promoting best practice models. Engages physicians and staff in problem-solving.
Plans, directs, staffs, organizes and evaluates service and/or care delivered by staff. Develops, monitors, and controls payroll, non-payroll, and capital budgets and expenditures for assigned service areas. Hires, fires, performs corrective actions, employee training and development, and conducts performance assessments for assigned staff.
Directly and with subordinate managers, establishes and maintains operational and performance standards. Monitors and evaluates the overall system of service delivery in terms of ability to meet established targets. Develops short and long term plans to improve service level of department efficiency for each area managed.
Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, and participating in special committees and/or projects.
Directly and with Senior Administrator and/or Director of Nursing Services, develops and administers appropriate policies, standards, practices and procedures; With subordinate managers, establishes goals and objectives for each department; Assures compliance with administrative, legal and regulatory requirements of the Health Plan Contract and government/ accrediting agencies; Works with Senior Administrator's and/or Director of Nursing Services to identify and establish programs and practices which are cost effective and provide quality service to members, staff and physicians.
Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas. May represent the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members and healthcare providers in the area.
Minimum five (5) years of experience planning, directing, and coordinating the operations in a non-healthcare organization OR minimum three (3) years of experience planning, directing, and coordinating services and operations in a healthcare organization.
Minimum three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
Master's degree in a business or health care related field OR a bachelor's degree AND two (2) years of experience in a directly related field OR an associate's degree AND four (4) years of experience in a directly related field OR six (6) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Strong communication, presentation, leadership, analytical and problem-solving skills.
Ability to lead and implement change management and process improvement activities.
Ability to understand and utilize data to improve performance.
Significant knowledge of applicable federal and state laws and regulations related to healthcare (i.e., Public Employees, JACHO, NCQA, and all applicable Medicare and Medicaid regulations and Nurse Practice Act).
Must be able to work in a Labor/Management Partnership environment.
Minimum three (3) years of supervisory experience to include but not limited to, corrective actions, training, employee development/ assessment, and wage and hour regulations.
Experience managing Skilled Nursing Facility, Home Health and/or Palliative Care.
Master's degree in healthcare, public or business administration, or related field.
Primary Location: Oregon,Portland,Kaiser Permanente Building 500 NE Multnomah St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Patient Care Services (Non RN) Department: Complex Care Travel: Yes, 50 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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