Posted in Admin - Clerical 30+ days ago.
This job brought to you by eQuest
Location: Olathe, Kansas
As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.
Our sales and marketing teams talk the talk and walk the walk, marketing hundreds of products worldwide for consumer, business and military applications. Our highly-motivated sales professionals not only initiate new relationships, but also maintain positive rapport with established dealers. Our marketing teams support the sales teams, ensuring quality marketing materials are initiated, scheduled, produced, documented and archived. If marketing and selling a quality product at an affordable price is in your plan, then let’s strategize.
We are seeking a full-time Sales Programs Promo Order Coordinator at our world headquarters in Olathe, Kansas. In this role you will be responsible for processing all incoming promo sold and promo write off orders into Oracle and supporting work flow for peer Coordinator positions as work volume dictates. Other essential functions include:
Answer and handle customer (internal and external) phone calls, faxes, letters and emails to ensure promo orders requests are processed
Accurately enter Promo / consignment / Trade Show/ coop orders into Oracle. Any variance to the Oracle order is communicated to the requestor and supporting departments, verifying that customer order matches Oracle order & communicate any variances to customer
Evaluate all orders for validity – clarify between promo sold, promo write off, and consignment
Inform order requestor when applicable, of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by order requestor through order acknowledgements, emails, or direct calls
Process and follow up with customer requests, inquiries and complaints in a timely manner
Follow up on Miss-shipped orders, team with shipping, and complete shipping discrepancy form
Follow up on damaged orders and complete the incident form
Issue Return Material Authorizations and credit memo’s when applicable
Ensure required signatures are provided by the order requestor, occasionally collect required documentation throughout the entire consignment / promo / coop order life cycle, when necessary
Direct support and thoroughly cross trained on consignment activities to ensure proper coverage and assist with workload
Qualified candidates possess a High School Diploma or GED and must possess a minimum of 2 years’ customer service experience. Other requirements include:
Demonstrates proficient knowledge of Excel spreadsheet creation and basic formula set up
Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
Superior organizational and analytical skills with keen attention to detail and quality
Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.