Head Usher at Chapman University in Orange, California

Job Description:

Position Title:

Head Usher

Temporary

SA4122122

part-time 0-19 hours weekly

Non-Exempt

$15.50 - $16.00

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

• The Head Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services.


• This is a part-time position working up to 19 hours per week. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.

• Reporting to the Front of House Manager and/or Director of Patron Services based on show assignments, the Musco Center Head Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.


• Head Ushers are assigned a seating level (Orchestra, Mezzanine or Balcony) and supervise ushers for the duration of the performance.


• A Head Usher is in communication with Musco staff to ensure the performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc. Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greet guests, access control, assist patrons, secure reception perimeters, crowd control, and assist with securing the building at the end of performance.


• This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. This position may carry out other duties as assigned.

• High School Diploma or GED.


• Ability to provide excellent customer service and keep a calm a professional demeanor.


• Ability to take initiate and troubleshoot issues with tact and diplomacy.


• Excellent verbal and active listening skills.


• Interpersonal skills to work with a diverse group of individuals within and outside of the university.


• Technical skills to learn and use enterprise systems and departmental tools.


• Ability to learn and interpret Chapman University and Musco Center policies and procedures.

• Two or more years of professional work experience providing customer service / public environment.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.


Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.


The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate