Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

We are seeking a Senior Director of Consumer Experience for Fastlane Checkout. This highly visible role requires balancing key performance metrics such as eligible users, opt-in rate, and percentage of guest checkout accelerated-while enhancing the overall consumer experience. The ideal candidate will be a strategic, data-driven leader skilled in cross-functional collaboration, with a proven track record of managing complex, competing objectives. In addition to recruiting and managing best-in-class Product managers, this leader will partner with strategy, analytics, design, content, PMO, engineering, and consumer marketing teams to deliver measurable business impact. A strong ability to thrive in high-pressure environments and align with broader business goals is essential.



Job Description:



In this role, you will be responsible for developing and executing a strategy that ensures the Fastlane Consumer value proposition is best-in-class. Collaboration with global analytics and data science teams will be key to building models that drive personalization and actionable insights. Additionally, you'll work closely with cross-functional teams-including product, engineering, and other business units-to develop and implement innovative solutions. Success in this role requires exceptional communication skills, a passion for data-driven decision making, and the ability to influence senior leadership and stakeholders across the organization.



Key Responsibilities:



Overall Leadership: Lead the Fastlane Consumer Product Team to be best-in-class. Strategic Collaboration: Partner with strategy, analytics, design, content, PMO, engineering, and consumer marketing teams for strategy and execution. Performance Metrics: Focus on key performance metrics including eligible users, opt-in rate, and percentage of guest checkout accelerated. Ownership: Oversee all consumer experience checkout flows, profile management, and outbound messaging.



Requisite Experience:

• 10+ years of experience in product management, with at least 2 years focused on optimizing conversion, checkout flows, and/or payment systems in an e-commerce or financial services environment.


• Strong understanding of checkout and payments market.


• Proven ability to collaborate with data science teams to integrate ML and data-driven insights into customer-facing products.


• Proven track record in driving complex optimization initiatives, balancing competing metrics.


• Deep expertise in experimentation frameworks (A/B testing, multivariate testing) and data-driven decision-making.


• Strong leadership experience managing cross-functional, matrixed teams, including product, marketing, engineering, and data science.


• Strong strategic thinking and problem-solving skills.


• Demonstrated ability to work in high-pressure, fast-paced environments.


• Excellent communication and collaboration skills.

Preferred Qualifications:

• Ability to quickly adapt to rapidly changing environments.


• Experience with payment systems and instruments (debit, credit, balance, cards).


• Excellent organizational, communication, and interpersonal skills.


• Strong problem-solving, conflict resolution, influencing, and decision-making skills.

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$144800 to $319000


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


Notice to Applicants and Employees who reside within New York City. Click here to view the notice. Apply Now