*Make a difference, protect lives, and achieve your dreams. *Build your career with the industry-leading fire, life safety and security company.
This position is responsible for the overall day-to-day responsibilities of handling all customer-related issues on accounts that are assigned to you. These duties would include upgrading of contracts, reviewing FireScan Inspection Reports, handling all service-related issues, and the selling of additional Mitec services. The primary focus of this position is to serve our customers and meet or exceed all of their expectations.
*Responsibilities:*

* Meet with customers at their facilities to review accounts on a regular basis
* Handle all activity between the Customer and Mitec - including all customer training, handling all billing disputes, handling all service and installation related issues, and upgrading services that Mitec currently offers
* Ensure that all inspections are done on a timely basis and done accurately and completely
* Ensure that all FireScan Inspection Reports are delivered to the customer on a timely basis
* Work closely with the Inspection Coordinator to ensure she understands the different aspects of the inspection procedures and the handling of all interfacing with our business partners
* Create weekly sales and activity reports for management to review
* Perform other duties as directed by management
*Qualifications:*

* Four Year College Degree is preferred, or have relevant have experience as an Account Manager / Fire Protection Coordinator, but we will also consider academic professionals with an interest in the Fire Protection industry
* Ability to obtain and maintain a NICET Level II Certification in Fire Alarm Technology
* Must possess strong customer service skills
* Must possess experience in sales, handling billing disputes, handling escalations and facilitating training
* Must possess strong leadership and interpersonal skills
* Must possess strong verbal and written communication skills
* Must be able and willing to work within a team environment
* Experience with Microsoft Outlook, Microsoft Word, and Microsoft Excel
* Must have valid Drivers License and a driving record that meets company requirements
* Must speak English
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*Benefits and Perks:*

* Excellent pay

* Medical, dental, vision

* Company paid life insurance

* Company paid short term disability

* 401K with employer match

* Paid vacation and company holidays

* Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer