At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower all our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We're looking for a EUC Systems Team Leader to oversee the EUC Systems Team with a focus on enhancing performance of GHD's EUC services and technologies to drive cloud adoption in a cost effective, stable, and secure way, whilst enhancing customer experiences. This position is based in our Irvine office. GHD supports a hybrid model.
You will:
Drive GHD 's cloud first strategy and adoption to leverage Microsoft's Modern Device Management solutions.
Define, manage solutions, and provide technical subject matter expertise relating to the EUC Systems Teams.
Co-develop and deliver continuous service improvement roadmaps of EUC technologies.
Management of a large global EUC fleet (12000+ workstations/5000+Mobile Devices) Windows 10 using Microsoft System Centre Configuration Manager (SCCM) and Microsoft Endpoints Manager (MEM/InTune).
Ensure EUC Technologies are secured and aligned to GHD Information Security compliances.
Provide team support across Incident, Problem, Request and Change management activities which are ITIL aligned.
Partner with various stakeholders and other IS Functions/Management to drive our EUC vision of being a trusted business advisor vision.
Develop and maintain collaborative and positive relationships with your team, peers and other IS teams.
Your Leadership:
Leadership and guidance of your team to foster a high performing, collaborative, and inclusive team culture.
Set clear goals and expectations, provide ongoing feedback and development, effectively manage conflicts and address team issues.
Facilitate open communication, knowledge sharing and cross skilling across your teams and stakeholders whilst collaborating with a view to automate and hand over operational tasks to broader IS teams.
Enhance customer experience and excellence including clear impact communications with ongoing efforts to improve service levels.
Conduct regular 1:1s, quarterly check-ins, wellbeing checks and team meetings with your team.
Manage recruitment and on-boarding activities for any new team members to support a positive employee experience.
About you:
Have extensive Microsoft Endpoints Manager (Intune) skills and experience including mobile device management.
Experience with Co-Management Devices, Microsoft AutoPilot, Microsoft Configuration Profiles and Group Policies, Cloud Application Migrations to Intune.
Experience in a global system administrator role/environment working across 3rd level design and maintenance with Microsoft SCCM environment.
Passion for innovation and best practice with an ability to foster positive relationships across a complex organization.
Ability to influence, drive change and lead a team to the next level.
ITIL V3/V4 foundation certification essential.
Microsoft MD-101, Microsoft 365: Managing Modern Desktop certification and Microsoft Azure Fundamentals AZ-900 certification desired.
Microsoft 365 Certification desired.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.
Salary Range: $104,880-$157,320 depending on location and experience.
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About Us
Take on some of the world's toughest challenges - with GHD supporting you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.
See where your commitment could take you with GHD.
Our Pledge to You At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you. That's the #PowerOfCommitment
Who we are GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
