The work we do matters!




Hiring Agency:

Motor Vehicles - Agency 24



Location:

Lincoln, NE



Hiring Rate:

$17.498



Job Posting:

JR2024-00010310 Business Applications Support Technician (Open)



Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
10-14-2024



Job Description:

Do you want to work in a fast-paced call center with a variety of work and be part of a team-oriented help desk? Are you looking for a place with great benefits? Are you a good communicator, motivated, detail oriented and a great multitasker? If so, we invite you to join our team. The DMV is looking to fill an Administrative Technician position within the Driver and Vehicle Records Division.


This position provides business and technical support to callers and in-office customers while performing other job duties.


Work Schedule: 8-5 Monday thru Friday with an option for a flex schedule after training.
Examples of Work
Under limited supervision, after meeting the training criteria, this position will function as a customer service representative signing into a phone system managing a large number of inbound and outbound calls on a daily basis. You will be a technical expert for all areas under the jurisdiction of the Driver and Vehicle Records Division. You will be providing business and technical support to county offices, public, other in-state and out-of-state government agencies, law enforcement and insurance companies to resolve issues and provide guidance. This position will assist with processing disabled parking permits, specialty license plate applications, bonded titles, and various other job duties. You will also have an opportunity for assisting customers in person, rotating to our front counter.



Requirements / Qualifications:




Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.



Knowledge, Skills, and Abilities



Knowledge of Departmental software programs/systems, technical processes and procedures, business processes, policies and procedures, agency rules and regulations, state statutes helpful but not necessary.


Ability to: communicate and exchange information with others: interpret and apply policies, procedures, and regulations. Retrieve information from a variety of sources; Ability to advise and interpret how to apply policies, procedures, and standards to specific situations. Ability to use functional reasoning and apply rational judgement in performing diversified work activities. Ability to work in a team environment with a cheerful, positive attitude. Ability to stay focused on daily work with a busy environment around you.


Skill in active listening: asking questions; communicating information/instructions, both orally and in writing, to be easily understood by others; prioritizing; and organizing work, problem identification and resolution.






Benefits



We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.


Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits



Equal Opportunity Statement



The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.



Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.