Administrative and clerical activities supporting the PTAC nursing, case management, and bed planning departments along with PTAC leadership
Coordinates and supports various meetings including booking conference rooms and taking meeting minutes
Keeping teams site and documents up to date and consistent with MGB standards
Orders, receives, and unpacks unit supplies
Organizes and manages information at the PTAC (updating binders, printing orientation booklets, hanging up information, maintaining standardization of cubicles in the transfer center, tidying up, etc.)
Plan staff events
Activities to support timely transfer of patients into the MGB system
Calling OSH with assignments, and paging clinicians where needed
Communicating with lead RN, case management, and bed planning
Scheduling appts for patients referred outpatient
Run patient reports for huddles, shift change, weekly transfers, etc.
Monitor for and upload incoming faxes
Monitor for, follow-up on, and upload images
Create MRNs and booking encounters
Enter insurance encounters and review insurance participation grid
Monitors and answers phones on hold in que
Updates and maintains phone directory
Qualifications
Qualifications:
Education: High School Diploma required. Associates Degree in healthcare-related field preferred.
Experience: 1-2 years of experience in a medical setting and customer service experience preferred
Skills, Abilities, Competencies:
Skilled in Epic EMR
Knowledge of Medical Terminology
Computer knowledge in Windows-based environment strongly preferred.
Demonstrated knowledge of Microsoft Office suite
Demonstrated customer service skills
Ability to prioritize multiple tasks in a fast paced work environment
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
