8.1 Update: Team, this Rotational Engineer just released. The title is unique, but essentially this team is looking for someone who has 5+ years of strong technical support experience, they will need to be onsite at their Brooklyn, Ohio location. I have added additional notes below. We will be allowed to submit a MAX of 2 candidates here.
New ACTIVE Role!
Project Overview: Key Bank is looking for a Rotational Engineer to support a 4 month, project. This position will sit onsite in Brooklyn Ohio. Banking and financial experience is strongly preferred. Onsite Location: 4910 Tiedeman Road, Brooklyn, OH
Spotlight Notes:
This position is not client facing it is only with internal employees only
They will be supporting issues that are within the local Ohio -KeyBank footprint
This Engineer will fix all situations that pop up that need technical attention
They would love all candidates who have platform expertise
They are also looking to groom this person to be pushed into future roles within the organization
Technical Skills- Must Have Skills
5+ years of experience doing Technical Support
ServiceNow
SSCM
Platform Support
Soft Skills
Great communication
Work with other end users to communicate technical changes and updates
Needed for every submittal:
NO C2C MMDD Right to Represent - "I_________ (Candidate Name), give __________ (Supplier Name), the right to represent me for the position of ___________ (Job Title and Job #) at Key Bank. SSN ( last 3 only) No Logo Resume - Pease include write up bullet points ONLY at the top of the resume underneath the name of your candidate. Required:Has this candidate applied with Key Bank in the last 12 months for a position? Required:Has this candidate ever worked with Key Bank before? Required:Please provide date of birth (MM/DD) and SSN ( last 3 digits only)
*3 MAX submittals per firm**
BR: $75.40/hr MAX Max Mark Up of 45%
Write up:
Confirm years of experience as a Rotational Engineer
List any banking or financial experience if applicable
Confirm they have experience with platform support
Confirm they have worked with SSCM
List years of experience with ServiceNow
List any experience with Microsoft Desktop, Azure VMS, Printing and General Desktop Engineering
Key Bank - Cleveland, Ohio - ONSITE (2) Rotational Engineer 4 Month | Contract to Hire *Cannot bill for sick time*
Job Description:
Responsibilities
Imaging, Configuration, and Troubleshooting: You'll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
Documentation and Reporting: As an engineer, you'll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
Solution-Oriented Approach: You'll actively engage with clients, working together to devise innovative solutions that enhance services. Your ability to think critically and propose improvements will be highly valued.
Stay Current with Technology: The ever-evolving tech landscape demands that you stay informed about the latest technologies Key offers. Your curiosity and adaptability will drive success.
On-Site Presence: This role is not remote. You'll be based either at Key Tower or 4900 Tiedeman, ensuring a strong on-site presence.
Required Skills
Experience: A minimum of 5 years in technical support within a computer support environment. However, we'll consider less time if you demonstrate a natural aptitude for the role.
Education: An associate degree in computer science and/or business, or equivalent work experience.
Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.
Essential Job Functions
Platform Support: Engage in supporting Key's computer platforms across corporate, campus, and data center locations.
Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
Asset Management: Track corporate IT assets throughout their lifecycle.
Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.
This role offers a dynamic blend of technical expertise, customer interaction, and problem-solving.
Top 3 things manager is looking for in candidate. •
Reliable, OnTime, Quick Learner, Basic Computer Technical skills, ability to troubleshoot computer problems and follow technical documentation instructions. These engineers will be well-rounded in the Microsoft Desktop practice, as well as Azure VMs, Printing and general Desktop engineering.
Seeking Sharepoint and File Sharing engineering strengths for data labeling and classification, and Azure VM engineering.
