POSITION SUMMARY

The Client Account Support Lead Analyst is responsible for handling routine and progressively more complex work assignments in support of new/ existing client implementations or Pharmacy Benefits Management Ops leadership. Position requires intermediate account and operational knowledge in order to complete assigned work and ensure client satisfaction. Position is external facing, contributes to process improvement projects/initiatives. Proactively looks across work streams for opportunities to take on work/requests, ensuring workload remains at full capacity based on accomplished cross-training.

ESSENTIAL FUNCTIONS

• With a focus on quality and timeliness maintain ownership for assigned intermediate level Service Requests.


• Meet all service standards to ensure client satisfaction.


• Handle work stream specific assignments of a progressively more complex nature.


• Begin to independently identify and resolve issues when possible and escalate as needed.


• Special projects, tasks and initiatives as assigned.

QUALIFICATIONS

• High School Diploma required


• Bachelor's degree preferred and/or Masters degree a plus


• 2 plus years relevant experience within the pharmacy benefits management industry required


• Strong PC skills including Microsoft Office products, e-mail and the Internet required


• Excellent verbal and written communication skills and ability to adjust communication content and style to internal audience preferred


• Strong attention to detail required


• Analytical and problem solving skills preferred


• Knowledge of the healthcare and pharmacy benefits management industries preferred.


• Strong focus on book of business satisfaction preferred


• Demonstrated ability managing projects, utilizing proven project management processes and tools preferred


• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.