Residential Coordinator at VOA Chesapeake

Posted in Other 6 days ago.

Location: Washington, Washington DC

Job Description:

The Residential Coordinator reports to the QIDP, and is responsible for the-to-day operation and customer service of the residential homes. This includes supervising and training the Direct Support Professionals (DSPs), maintaining house/program budget, scheduling staff in a manner which limits overtime, working shifts as needed (to meet ratio needs), and maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake's policies and procedures.


  • Available by phone 24 hours a day, seven days a week, to ensure around-the-clock safety and supervision.
  • Provides day- to-day supervision of DSPs to ensure their duties and responsibilities are completed.
  • Run appointments and day program drops, as needed.
  • Completes payroll of assigned staff and completes payroll adjustments.
  • Maintains a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
  • Reports and documents unsafe conditions to the QIDP.
  • Provide direct support to persons served, as needed, to meet staffing ratio needs.
  • Delegate and ensure the replenishment of program supplies.
  • Ensures the ongoing maintenance and active registration of program van. Submit work orders, as needed.
  • Facilitate monthly staff meetings in conjunction with QIDP.
  • Provides support as necessary to ensure needs as identified by the Inter-Disciplinary Team are met including all quality of life issues.
  • Communicates and coordinates with families, members of the Inter-Disciplinary Team (IDT), the consumers day program and other providers of services and supports as necessary and appropriate.
  • Supervises, schedules, trains, and evaluates the Direct Support Professionals assisting in the home. Hires staff in accordance with company guidelines.
  • Performs crisis intervention; provides emergency counseling assistance.
  • Plans, coordinates, and participates with individuals in social activities.
  • Participates in IDT planning, including assessment. Inspects the home and reports and resolves repairs and maintenance as needed. Ensures fire and other-safety procedures area carried out as directed.
  • Manages and acts as petty cash custodian for all funds. Establishes and maintains files in accordance with state, local and company requirements.
  • Monitor activities or visitors in the home. Transport individuals and/or provides mobility training to assist individuals to go to appointments, community rehabilitation program, grocery shopping, etc.
  • Ensure receipts of all purchases done for the persons served are documented and filed in the financial books within 48 hours
  • Work with the QIDP to ensure persons served complete Monthly Financial Reviews (MFR)Ensure groceries made are in accordance to the person served nutrition plan and there should be enough food in the home to cover at least 7 days.
  • Ensures program compliance with Volunteers of America Chesapeake and Carolina's policies and procedures. Maintain and improves public image for the program in the community.
  • Participates in an on-call rotation to manage after business hours crises and urgent situations.
  • Carries a cell phone 24-7 to respond to emergencies.
  • Perform other duties as assigned.
  • Complete monthly fire drills and environmental inspection, as well as ensure all environmental issues are solved timely.
  • Accurately purchase recommended food items that align with approved menus and diets.
  • Collaborate with the DSP to implement individualized nutrition plans.
  • Collaborate with the QIDP to develop a comprehensive monthly activity schedule and ensure its successful execution.
  • Review each purchase completed with persons funds with his/her assigned QIDP within 48 hours of completing the purchase.
  • Collaborate with the QIDP to complete monthly summary sheet used to track each person's financial transactions.



  • A High School Diploma, with 5 years experience working in the field of Intellectual/Developmental Disabilities, two of which must be supervising DSP staff.
  • A successful candidate must pass all training requirements as determined by the District of Columbia Department of Human Services and maintain certification in CPR and First Aid. CPR/First Aid Certification must be acquired and maintained once employed.
  • Due to the requirements of the program and the population served, a bona-fide occupational qualification status may be established.
  • Must be a certified TME. If already employed, must obtain a TME certification in the next 6 months from the date this JD is signed.
  • This position requires driving the company vehicle (up to 15 passengers) and/or your personal vehicle for company business including transporting people. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
  • Valid driver's license in jurisdiction of residence. Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle).
  • May be required to drive a van.
  • Bilingual in any language a plus.

  • This position requires driving your personal or company vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
  • Valid driver's license in jurisdiction of residence
  • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport people in personal vehicle)
  • Full Education and Work History Background check, OIG Exclusion check
  • Negative Drug Screening
  • CPR/First Aid Certifications must be acquired and maintained once employed


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/ arm movements.
  • The ability to remain in a sitting position for extended periods of time.


  • To ensure the needs of the person served as identified by the IDT are met and client satisfaction is achieved. Individuals will be supported in being happy active members of their community, according to their interests. Programs are marketed to potential participants, volunteers and to the community.
  • All services are provided in a manner consistent with Volunteers of America Chesapeake and Carolina's core values, mission, and principles as well as in accordance with policies, procedures, practices, and licensing standards.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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