Financial Operations Senior Representative - HYBRID at Cigna

Posted in General Business 13 days ago.

Type: Full-Time
Location: St. Louis, Missouri

Job Description:

* This is a Flex/Work at home position that requires going into the office a

minimum of 3 days per week. You must be located in St. Louis, Missouri.


This position works to assist members with recoupment resolution and delivers specific delegated Accounting/Financial Operation Reporting tasks assigned by a supervisor in direct support of the Department of Defense Tricare contract. Performs a broad range of tasks which include but is not limited to; answering member phone calls, researching accounts in government systems and applications, collecting and processing member payments, creating document packets summarizing collection efforts for Tricare beneficiaries with outstanding debt, to transfer qualifying recoupment cases to Defense Health Agency (DHA), reconciling and auditing functions that are account and process specific. The person filling this position must be extremely detail oriented. They must be able to meet all productivity standards set by the contract including obtaining access to Government systems.


  • Delivers straightforward administrative and/or other basic business services in Accounting/Financial Reporting/Financial Operations.

  • Analyzes and verifies internal consistency, completeness, and arithmetic accuracy of account documents; makes adjustments when appropriate.

  • Ensures compliance with the Tricare Contract and performs to Contract KPIs.


  • High School Diploma or GED required.

  • 2+ years relevant experience.

  • PC skills, Microsoft Office programs, strong Excel and Access skills.

  • Knowledge of Generally Accepted Accounting Principles.

  • Proficiency in accounting processes, procedures, and controls.

  • Experience working with cross functional departments to research and resolve issues.

  • Excellent problem solving and analytical skills.

  • Demonstrated ability to meet multiple deadlines and manage varying workloads.

  • Excellent verbal and written communication skills.

  • Ability to work a flexible schedule to accommodate departmental and project deadlines.

  • Attention to detail for 99% or above accuracy.


If your niche is in financial reporting and analysis, underwriting, cash management, audit or investor relations, our Finance department may be a perfect fit for you. Our teams within Finance work together to ensure that spending stays on track and that we remain a profitable industry leader. We're always on the lookout for innovative people who will bring outside-the-box thinking to our team.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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