Ipsen USA is the industry leader for versatile heat treatment systems and advanced process technology. Our advanced equipment is developed for Aerospace, Automotive, Energy, Medical, Tool & Die, and other various industries across the globe.
Ipsen International Inc
Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.
Essential Duties and Responsibilities
Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
Utilize CRM system to create new sales opportunities and manage existing cases.
Reviews customer purchase orders to confirm acceptance.
Generates parts quotes and orders in Syteline ERP system.
Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
Receives and reviews customer order discrepancies.
Confers with Quality Department to process replacement orders.
Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
Follows up with customers on open opportunities in CRM and works to generate a customer order.
Occasional travel to customer sites for consultation and trade shows.
Knowledge, Skills and Abilities
Possess a high attention to detail, good organization skills and influencing skills.
Possess strong computer skills, with ability to proficiently learn company's ERP system.
Ability to multi-task and effectively prioritize workload with competing priorities.
Ability to adapt quickly to changes and new technology.
Ability to communicate in a direct, professional manner.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from internal staff, customers and the general public.
Ability to calculate figures and amounts such as discounts, quantities, percentages.
Possess the ability to learn technical knowledge about Ipsen parts and equipment.
Possess strong sales dynamics with ability to cross sell parts.
Ability to travel as required to customers sites, less than 10% travel requirement.
Education and Experience
High School Diploma or equivalent GED required.
Associates Degree, Certificate Program or advanced training preferred.
Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.
Physical/Visual/Mental/ Environmental Factors
The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Regularly required to sit and use hands and finger dexterity.
2. Occasionally required to stand, walk, reach with hands and arms.
3. Occasionally required to lift up to 10-20 pounds.
4. Regularly requires close vision, hearing and talking.
5. Exposure to moderate noise level while in the office.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.