Director, Process Excellence & Automation at Everest Global Services, Inc.

Posted in Other 7 days ago.

Location: Warren, New Jersey

Job Description:

Director, Process Excellence & Automation

Everest Insurance Company

Job Category:

Job Description:

About Everest:

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

• Generous tuition/continuing education reimbursement

• Mentoring opportunities

• Flexible work arrangements

• Talent development initiatives

• Networking groups

Job Summary:

The Operations Group of Everest Insurance, a member of the Everest Re Group, Ltd. is looking for a Director to join our Process Excellence & Automation Team. This will be a key role with a deep understanding of P&C insurance operations, acting a process expert and trusted partner to business leaders in driving transformational change and continuous improvement across the organization.

Responsibilities include but not limited to:

  • Develop and nurture strong partnerships with business leaders to understand issues and priorities, solve problems and improve processes to align with business needs and future state targets.

  • Organize and lead process improvement workshops with key stakeholders to map current processes, identify pain points and improvement opportunities, design future state processes, and create Action Plans.

  • Identify opportunities that increase customer value & service, improve user-experience, and eliminate waste.

  • Maintain a proficient understanding of leading Intelligent Process Automation tools (AI, RPA, etc.). Influence a culture of "automation first" mindset across the enterprise.

  • Work closely with IT and solution partners to determine ideal solution and feasibility, prioritize work and drive implementation. Review requirements, UAT and documentation.

  • Prepare business cases, CBAs and proposals for improvement opportunities.

  • Identify common issues, solutions and best practices across the enterprise to drive maximum business impact and ROI.

  • Lead presentations to key business leaders & stakeholder to report out on improvements, Action Plans and progress from process improvement workshops.

  • Manage the pipeline of improvement opportunities and ensure successful completion of initiatives.

  • Drive process improvements to successful completion. Deliver tangible and incremental value to external and internal stakeholders.

  • Ensure proper engagement and communication around scope, roles/responsibilities, key milestones/deliverables & technology risks/dependencies.

  • Develop and maintain thoughtful KPIs & scorecards to measure process effectiveness and success of improvement initiatives. Ensure benefit targets are realized and sustained.

  • Lead the development of Process Excellence Standards and tools to be leveraged across the organization. Ensure adoption and adherence.

  • Serve as a consultant, champion, and educator on the value and use of process improvement standards & tools. Lead a culture focused on customer value, continuous improvement, elimination of waste and measurable performance.

  • Train, develop and coach Process Analysts and ensure delivery of quality work product.

Qualifications, Education & Experience:

  • Bachelor's degree in relevant field

  • Master's Degree and/or Insurance Certification a plus

  • 10+ years' experience delivering measurable results on process improvement and/or automation projects

  • Experience in P&C insurance industry and/or Underwriting preferred

  • LEAN Certification or trained in LEAN & Six Sigma principles

  • Experience with AI, RPA and knowledgeable about the latest process & automation technology solutions

  • Expert with Business Process Mapping (BPM) tools (i.e. Signavio, Visio, etc.)

Knowledge, Skills & Competencies:

  • Expert problem-solver and critical-thinker

  • Advanced analytical and technical skills

  • Ability to see both big picture and details

  • Takes ownership and accountability

  • Results-oriented with the ability to lead multiple initiatives at a time

  • Strong collaboration and communication skills

  • Change agent with ability to guide others through change

  • Ability to ask tough questions and push back professionally

  • Ability/comfort to present to senior business leaders

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

  • Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.

  • Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.




Time Type:
Full time

Primary Location:
Warren, NJ

Additional Locations:
Atlanta, GA, Boston, MA, Hartford, CT

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at

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