The Property Manager is fully accountable for all property operations.The purpose of the Property Manager is to effectively manage and coordinate employees, activities, and available resources to accomplish property objectives as set forth by the Regional Property Manager and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Property Manager will train the Assistant Manager and/or leasing agent to assume all duties of the Property Manager in the event of their absence, if applicable.
Duties and Responsibilities:
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
In conjunction with the Regional Property Manager, the Property Manager will assist in formulation of budgets for each upcoming calendar year. The Property Manager is responsible for staying within the established budget guidelines throughout the year.
Ensures all rents are collected when due, posted in a timely manner, makes sure all bank deposits are made immediately, and deposits are reported to the corporate office on a daily basis.
Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Property Manager is responsible for approving and submitting all invoices to corporate office for payment.
Hires, trains, motivate, supervise, and terminate all on-site staff to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance evaluations, review, and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
Conducts on-going training with office staff, i.e., leasing paperwork, workplace safety, and any other type of training that may be needed daily.
Administrative and Office:
Ensures that lease files are complete, and that completion of leases is being executed properly. All required documents must be uploaded to the property management software program.
Responsible for office opening on schedule, conditions of office and model apartments.
Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
Maintains positive customer service approach.
Make periodic inspections with residents of move-in/move-outs.
Reviews all notices to vacate to determine the cause of the move-out.
Initiates and implements policies and procedures to maintain resident communications, i.e. complaints, service requests, etc.
Refer residents to service provider agencies as needed
The tasks listed below are not all inclusive. However, they are indicative of the type of activities normally performed by the Property Manager and/ or on-site Compliance Specialist (if applicable).
Complete Event Tracking Report and Recertification Worksheets.
Process and complete Recertification documentation for lease renewals.
Complete the Recert Update for Recertification Notices to be mailed from corporate office.
Review and approve tax credit paperwork for move-in applications prior to submission to the Property Manager/Corporate Compliance for final approval.
Ensure move-in, recertification, and move-out files are assembled according to the Flaherty & Collins Properties file set-up.
Assist Compliance Department in the completion of reports, projects, etc. that may pertain to the overall compliance of the property, including the annual report due to the state agency.
Prepare, attend, and respond to any third-party file reviews or unit/property inspections conducted at the property related to the affordable housing programs.
Attend Affordable Housing Compliance seminars, workshops, and conferences to stay up to date on industry policies and practices.
Physically walks and inspects property on a regular basis, verifies conditions of vacant apartments.
Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and / or contractors to ensure timely recondition of apartments after move-out.
Monitors and schedules all maintenance activities.
Conducts market surveys as needed by shopping competition and is aware of neighborhood market conditions.
Welcomes and shows property to prospective new residents, handles incoming telephone calls from prospective new residents, and completes appropriate paperwork.
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Reports all liability and property incidents to the corporate office immediately. Ensures that all workers’ compensation claims are reported, and proper paperwork is completed and faxed.
Property Manager completes any pertinent safety checklists with maintenance staff.
Performs any additional duties or tasks as assigned by the Regional Property Manager.
Calendar and scheduling software Scheduling software; Showing Suite Showing Calendar.
Electronic mail software - Microsoft Outlook
Spreadsheet software - Microsoft Excel
Word processing software Google Docs ; Microsoft Word
Must be able to work in a fast-paced and customer service-oriented environment.
Performs duties under pressure and meet deadlines in a timely manner.
Works as part of a team, as well as complete assignments independently.
Takes instructions from supervisors.
Exercises problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions.
Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas
Independence Allows employees to work on their own and make decisions.
Achievement Results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Working Conditions This work value offer job security and good working conditions.
Integrity Job requires being honest and ethical.
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Initiative Job requires a willingness to take on responsibilities and challenges.
Leadership Job requires a willingness to lead, take charge, and offer opinions and direction.
High School diploma or equivalent required.
Certified Apartment Manager (CAM) preferred.
Working knowledge of the Affordable programs in place on the property is preferred