Positions available in Kansas City KS & MO, Independence and Grandview- willing to train right person.
We are Jackson Hewitt, Working Hard for the Hardest Working. We have a new Career Opportunity for you to deliver exemplary customer service.
Join the team that is focused on being advocates for our clients, and getting them their maximum tax refund, faster, and with fewer associated fees. Stand out as friendly, attentive, and knowledgeable. J
Responsibilities
Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application
Delivers exceptional customer service
Completes all related tax forms following policies setup to be compliant with all regulations
Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion
Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
Researches tax related questions and issues, and responds to clients appropriately and within a timely manner
Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
Required Qualifications
Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environment
High School Degree or equivalent
Experience preferred but will train the right person
