As the E-Commerce Specialist you will support Category Teams in delivering online strategy. If you love working with people and embrace Best Buy’s values of Inclusion, Diversity, and Belonging, this role is for you! We focus heavily on skill development and match this with your passions to support growth and career development. You’ll be the point person in merchandising our online SKU assortment while optimizing Product Detail Pages to make our customers shopping decisions easier and relevant while driving accessory attach. You’ll also influence and impact the customer experience by analyzing customer reviews and make recommendations to improve the online customer experience. You’ll collaborate, optimize, troubleshoot, and deliver a best-in-class online customer experience by acting as a center of excellence for cross-functional partners.

This position is Hybrid meaning you’ll be required to be in the office 3 days per week.

What you’ll do
• Drive Category Conversion, Revenue, Profit, and positive NPS through SKU display accuracy, slotting, and accessory attach
• Support key product launches, specifically SKU availability, attach capabilities, and SKU detail page optimization to drive business results.
• Track and analyze online customer comments to create and implement action plans in response
• Ensures accurate product merchandising and attributes to ensure the most ideal customer experience
• Support vendor specific sponsored content and experience development (demo videos, attach accessories, etc.)
• Primary point of contact for cross-functional partners including Category Business Team, Enterprise Product Management, Marketing, Digital Experience, and Digital Channel Management teams to execute customer focused initiatives
• Ability to articulate and share channel insights, learnings, and recommendations as the supporting E-Commerce category expert

Basic qualifications
• Ability to problem solve and optimize experiences
• Strong verbal and written communication skills
• Proven ability to influence without authority
• Attention to detail and highly organized

Preferred qualifications
• Proficient in Microsoft Office Suite
• Associates Degree or higher
• 6+ months of industry experience in E-Commerce, retail, customer service, marketing, or web analytics

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
• Competitive pay
• Emphasis on work/life balance
• Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™