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Account Service Manager at Chubb

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Wilmington, Delaware





Job Description:

About Chubb


Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.


Who We Are


We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Working together, we are one Chubb. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values. We approach problems with a can-do attitude and are committed to developing deep relationships — all while moving quickly to meet client needs.


Chubb Global Services – North America manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.


Under limited supervision, work within the Account Management Service team to perform a variety of responsibilities and tasks required as part of a Chubb Controlled Master Program. 


Responsibilities include:  



  • Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services


o    Prepare program implementation notice and policy issuance instructions


o    Premium invoicing and registrations


o    Issuance of claims bulletins


o    Request local quotes



  • Track and manage issuance of local policies, certificates, invoices and premium

  • Maintain electronic files according to established protocols

  • Maintain account checklists within established standards for monthly metrics reporting

  • Communicate and escalate open items as required to ensure resolution and “end to end” account management

  • Manage critical service activities including delay reasons, within required timeframes

  • Build and develop a close working relationship with all internal and external customers

  • Participate in account related meetings (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)

Minimum Requirements:



  • Excellent organizational skills and ability to handle multiple priorities

  • College degree in Accounting or Finance or comparable business experience

  • Strong analytical skills, attention to detail, and proficiency in reconciliation work

  • Intermediate/Advanced knowledge of Excel, Word, and Access

  • Excellent written and oral communication skills

  • Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management

  • Able to work effectively in a team environment

  • Ability to operate with a minimum of structure and capable of working/participating in an environment which is constantly changing

  • High commitment to quality

  • Ability to work under pressure and within established standards and timetables


 


Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences, and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success. 


Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  


At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.





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