The Receptionist is responsible for providing office, clerical, and administrative support services in order to ensure effective and efficient customer service in accordance with the mission and purpose of the university. Under general supervision, receives and routes incoming calls and greets visitors; provides general information and assistance to the public; performs routine office support functions, including word processing and filing; and performs related duties
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Answers all incoming calls, directs calls to appropriate individual or department, takes messages and/or handles caller’s inquiries whenever possible.
Opens building and retrieves general voicemail messages received during non-business hours and directs to appropriate person for follow-up.
Greets incoming visitors, determines nature of their business and contacts individual or department to notify them of their presence.
Keeps general office and waiting area clean and orderly at all times.
Picks up, date stamps, sorts and delivers the in-coming and out-going mail and all general correspondence as needed.
Assists in the planning and preparation of meetings and conference room scheduling.
Provides office and clerical support services.
Types a variety of materials and forms from written or verbal instructions.
Provides and performs general data entry function as required.
Maintains the general filing system and files all correspondence.
Monitors and maintains an adequate inventory of office supplies.
Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly.
Conducts job responsibilities in accordance with the standards set out in the University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.
Maintains established department policies, procedures and attends in-services and other required meetings.
Maintains confidentiality of all student, associate, and/or university information as required.
Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
Maintains order, cleanliness and safety at work.
May perform other duties as assigned.
EDUCATION:
High school graduate required.
LICENSES/CERTIFICATIONS:
None required.
KNOWLEDGE/EXPERIENCE:
Minimum of six months of experience performing receptionist or general clerical duties, communicating with public by telephone and in person; or an equivalent combination of training and experience.
Experience with operation of a multi-line telephone system preferred and handling a high volume of telephone calls with courtesy, speed and accuracy.
Experience with computer and other standard office equipment.
