Job Description:

Hourly Wage:  

$18.72 - $20.96 (candidates with significant related experience may be higher)

Description:

Royal Credit Union has an exciting opportunity to join our St. Paul and Stillwater team as a Member Account Representative.  This position will join the team as a team member working in these three locations, being placed at one of them when an opening is available.  A Member Account Representative is responsible for promptly welcoming Members and others to the office. They will accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

Team Member Benefits 
Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!  

Work Schedule:

Working approximately 40 hours per week, variable hours Monday – Friday between 7:45 AM – 5:45 PM, including a Saturday rotation between 8:45 AM – 12:15 PM. 

***Prior to starting normal schedule, candidate must attend full time paid training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate Center in Eau Claire, WI. Mileage reimbursement and/or hotel accommodations provided for this training. 
 

Required Experience:

• Previous customer service experience.
• Experience working in financial services with a strong knowledge of deposit and consumer loan products.   
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping   
• Strong sense of customer service
• Strong interviewing and listening skills   
• Ability to learn, retain and recall information very quickly   
• Work productively in a team environment with high levels of interruption   
• Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs   
• Ability to produce accurate and high-quality materials, data entry and transactions
• Proficient in Microsoft Office Products and have basic computer skills using various software packages
• Basic skills using smartphones/tablets and the ability to demonstrate use of current technology   
• Communicate and live Royal Credit Union's core purpose, values and organizational culture daily  
 

Preferred Experience:

• Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.   
• Cash handling experience.
• Associate’s degree in Business related field.

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