Join our technology leading team of men and women in solving some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Network Engineer seeking to expand his/her experience in the IT field by joining our Network & Help Desk Support team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, Va.

The Network Operations Center team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tier-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.
The Network & Help Desk Support Engineer will:

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis


• Monitor all nodes for operational integrity


• Respond to trouble calls


• Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions


• Populate and examine trouble and error logs for troubleshooting and capturing metrics


• Provide technical support to resolve the problem or escalate to the appropriate level


• Monitor and administer network tools for troubleshooting and metrics for trends analysis


• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis


• Provide technical support in data network planning, engineering, and design


• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander


• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation

Minimum Requirements:

• TS/SCI Clearance


• Minimum of three (3) years' of network operations related experience


• Possess IAT Level II - Security Plus Certification


• Demonstrated knowledge of network monitoring tools


• Shift work

Work Requirements

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Years of Experience
3 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CompTIA - Security+ CE - CompTIA

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Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.