Job Description:

This team member is responsible for assisting customers with their printing needs. This includes answering inquiries about print products and services, providing quotes, processing orders, and resolving customer concerns. They have a strong understanding of printing terminology and equipment, as well as excellent communication skills to work with customers and the printing team. They are able to work collaboratively with other team members, manage multiple tasks simultaneously, and prioritize their workload to meet customer needs. They are detail-oriented, organized, and have a passion for providing exceptional customer service to ensure customer satisfaction and loyalty.

 

 

 

 

Required Education: Bachelor's degree, AND: 

• 36 months experience in an administrative role

Equivalency/Substitution: Will accept 48 months customer service or printing experience in lieu of the BS Degree for a total of 72 months related experience.

Skills:

• Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)


• Excellent interpersonal and customer service skills are key


• Ability to work as a team member


• Ability to complete tasks in an efficient and timely manner


• Ability to multitask, be organized, and self-motivated


• Ability to communicate verbally and in writing


• Basic math skills


• Working knowledge of office procedures


• Working knowledge of accounting processes


• Ability to use a computer and calculator

Certifications:

• 
  

  None

  
  

Advertised Physical Requirements:

• Sit for prolonged periods. 


• Engage in repetitive motion.  


• Use of computer and telephone. 


• Communicate effectively.


• Stand, stoop, bend, and reach.


• Standard Office Environment

Departmental Preferences:

• The position plans and coordinates special projects for offset and digital printing, copying, posters, banners, engraving, dye sublimation, course packs, novelties as requested by the University community.


• Customer communication and customer service skills are key. Marketing for printing and mailing as assigned. 


• Knowledge of HSC campus is a plus. 

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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