The Service Advisor acts as a liaison between the Transportation Team and Fleet Repair Technicians.
Essential Duties:
Fields calls for service, breakdowns, and schedules preventative maintenance appointments
Greets drivers upon arrival to the Fleet service center
Accepts vehicles for repairs
Notes damage or other driver concerns
Provides estimated repair time to Fleet Maintenance Manager
Assigns vehicles to appropriate/available technicians
Builds repair orders in MMS
Maintain established parts inventory
Order parts and complete cycle counts as needed
Other duties as assigned
Qualifications:
High school diploma or GED
2+ years of related experience
Customer service skills
Oral and written communication skills
Ability to handle complex issues and problems
Must be flexible and willing to work the demands of the department which are subject to evenings, weekends, holidays, and travel when needed
Corporate Summary:
At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.
Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."
Why work for us?
Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
