Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
The Process Lead is responsible for enhancing business process effectiveness of Oldcastle Infrastructure (OI), specializing in Commercial processes. As a member of the Business Performance Management team, this role identifies Commercial standardization and improvement opportunities, develops creative solutions, and implements new processes through effective training methods and change management techniques.
Job Duties and Responsibilities
Commercial Process Improvement & Standardization
Develop deep understanding of organization's Commercial procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives; driving cross-functional alignment around process and management of data
Enhance customer facing processes to ensure high levels of customer satisfaction and increase the perception that OI is "easy to do business with"
Prepare the organization to accelerate profitable growth, by standardizing sales data, processes and tools, supporting a center of excellence to sustain best practices.
Identify the procedural changes for the impacted positions in a manner which is easy to read, understand and implement
Work with Commercial Leadership to execute key enablement programs and provide value-added thought partnership
Commercial Process Training
Work with subject matter experts and identify training needs for target audience
Create, deliver, reinforce, and sustain ongoing training activities designed for all formats (classroom, virtual online, and e-learning) to provide continuous learning and development opportunities for team members at all levels
Develop and maintain end-to-end training programs; apply project management skills to plan, execute, and measure all training and process improvement programs, activities and initiatives
Analyze data from training and operations metrics to identify business needs and opportunities to improve learning-solution development and delivery
Knowledge / Skills
Process Improvement and/or Sales Enablement knowledge gained while working in an organization undergoing a significant operational culture shift
Proactive problem-solving and critical thinking skills
Training experience with a proven track record incorporating Instructional Design/Adult Learning principles into content development
Project management skills to ensure resources are effectively deployed and managed and key steps are documented, monitored and tracked against agreed timelines
Highly proficient in Microsoft Office (Excel, Word, Outlook and PowerPoint) and familiarity with sales tools like CRM and ERP systems
Exceptional Written & Verbal Communication
Perform other related duties as assigned
Experience and Educational Background
At least 3 years of experience driving process standardization and improvement
At least 3 years of experience developing and delivering training programs, including technical or IT-related training
At least 3 years in commercial/sales, accounts receivable, or order-to-cash roles
Bachelor's Degree or equivalent experience
Lean Six Sigma (LSS) experience; Certification is a plus
Project Management experience; Certification is a plus
Demonstrated knowledge of change management principles
Innovative spirit and analytical mindset to work cross-functionally in developing new ideas
A pleasant, likeable manner while accomplishing challenging results
Lead and inspire the organization in supporting broader transformation initiatives with strong influencing skills
Highly organized with exceptional follow-through and attention to detail and consistent follow-up practices
Extremely flexible, highly organized and able to easily shift priorities in a fast-paced environment
Ability to work independently and be a self-starter
Ability to travel and occasionally for extended periods
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: May 3, 2023
Nearest Major Market: Atlanta
Job Segment: Lean Six Sigma, Six Sigma, Learning, Sales Consultant, Business Process, Management, Human Resources, Sales