Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
Job Summary
The Business Applications IT Solutions Support Analyst L1 is a level 1 role that provides application support primarily for ERP system across the organization remotely or at a client site. In this role you will implement fixes, workarounds by troubleshooting issues while providing exemplary customer service.
Responsibilities
Resolve incoming IT issues/requests remotely via email and phone, or at the office
Identify and diagnose issues and problems with Infor M3 Cloud
Advise users on appropriate course of action
Record and track issues from outset to conclusion
Escalate, when needed, unresolved issues to a higher level of support
Interpret user problems and identify solutions and possible side effects
Interrogate knowledgebase for potential solutions
Respond to requests for service by performing tasks to enable fulfilment
Assist in the creation and maintenance of documentation on all applications supported
Prioritize and resolve IT concerns and escalate serious issues to direct supervisor or product owner
Work independently and within a team under hybrid methodology, advancing individual and team skills
Requirements
Previous experience as an application support analyst or a similar role
Ability to diagnose and solve application issues
Current knowledge of Infor M3 is desired
ServiceNow ITSM or similar experience is desired
Strong analytical and problem-solving skills
Strong collaboration, communication, and interpersonal skills
Excellent organizational and time management skills
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: May 9, 2023
Nearest Major Market: Atlanta
Job Segment: Help Desk, Information Technology, Technical Support, ERP, Developer, Technology
