Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.
Responsible for inside sales and/or counter sales. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Essential Duties and Responsibilities
Receive customer phone calls; provide support to customers and contractors via phone and in-person
Provide information and technical information about products and prices
Refer to product catalogs and specification guides to determine related product uses and applications
Work closely with Outside Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with visits to customers
Coordinate mailings of literature and samples
Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
Help customers with design ideas/problems; provide customer feedback to management
Assist with production scheduling, job site coordination, and dispatch
Coordinate delivery schedules with Dispatch and maintain customer is informed of such schedules
Enter sales orders into computer for tracking
Attend training meetings, seminars, bi-monthly sales meetings, and schools as required
Assist in monthly physical inventory counts, enter and manage inventory in computer system
Retrieve information for Credit Department when needed
Follow all safety regulations
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
High school diploma/equivalent or a comparable combination of education, experience or training in related field
Skilled in Microsoft Word, Excel and Outlook
Previous sales experience; Knowledge of concrete masonry is a plus
Positive attitude and desire to work with a great team in a fast-paced environment
Basic math skills
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi-task
Bilingual / Spanish preferred
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer
Bending and some lifting
Extensive writing, phone and radio use
Tasks can be very repetitive
Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
Ability to provide assistance to others in moving heavier or bulkier objects
Have good depth perception and color discrimination
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.