At HomeTeam, we put people first.We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
Bilingual Preferred
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software and update notes in system with technician and other employee customer information.
We mean what we say and put our People FIRST, come Join a FUN team !!!!
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians
There’s plenty of perks too!
Competitive pay $$
$16 - $18/Hourly + Potential Commission
Master CSR Program - (Must be in the role a minimum of a year)
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
Minimum Requirements:
Preferred 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Must successfully pass background and drug screening
Spanish Speaking Preferred
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
