Service Manager at HomeTeam Pest Defense, Inc.

Posted in Other 2 days ago.

Type: Full-Time
Location: Durham, North Carolina

Job Description:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. 


Apply in minutes from your mobile phone! 


As a HomeTeam Service Manager, you can expect to:

  • Ensure daily assigned revenue is completed

  • Maintain a high level of service quality

  • Standardize pest control technician service routes to improve route density

  • Schedule and review daily routes with technicians

  • Handle customer complaints; investigate and resolve customer service concerns

  • Assist technicians with field service requests and delinquent accounts

  • Order and maintain equipment, supplies and materials required for service work

  • Create a positive work environment

  • Attract and select high caliber employees, while maintaining qualified staff

  • Actively manage performance and motivate service staff

  • Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates

  • Maintain appropriate certification/licensing as required by the state or by branch management

  • Coordinate training and licensing of new and existing service personnel

  • Coordinate and/or provide continuing training as needed

  • Maintain truck inventory records and perform periodic inspections

  • Delegate duties and examine work for accuracy and neatness

  • Maintain record of all commercial vehicle licenses and pest control licenses

  • Assist General/Branch Manager in other duties assigned

  • Work weekends as necessary to assist the technicians


Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned. 

There’s plenty of perks too!

  • Competitive pay $$ plus bonus

  • $45K to $55K/Annually

  • Company Vehicle, Uniform, Cellphone, and Gas Card provided

  • Comprehensive benefits package including medical, dental, vision

  • Company paid life & AD&D insurance

  • 401(k) plan with company match up to 6%

  • Employee stock purchase plan

  • Paid Time off and holidays

  • Employee discounts

  • Tuition reimbursement

  • Dependent scholarship awards

  • An opportunity to advance within the company

  • Recognition for a job well done

  • A friendly work environment

  • Employee referral bonuses

  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders

  • Currently performs more the 2,000,000 services a year

  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction

  • Pest Management Industry is growing and is a recession resistant line of business

  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc.,(NYSE:ROL), headquartered in Atlanta, GA.


Minimum Requirements:   

  • Must be 18 years or older with a high school diploma or GED; College degree preferred

  • Must successfully pass background and drug screening

  • Must have experience with sales, marketing, and office administration

  • Experience supervising, coaching, and developing staff

  • 3 or more years’ experience in a management role

 Physical Demands / Working Environment: 

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: 

  • Safely use a ladder within the manufacturer's weight capacity  

  • Lift and carry up to 50 lbs.

  • Ability to work in all types of weather conditions


HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


Salary: $50,000.00

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