Front Office Specialist Ped T2L at Wellstar Health Systems

Posted in Other 14 days ago.

Location: Marietta, Georgia

Job Description:


The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focusing on WellStar's patients and customers. This includes greeting customers, registering patients at check-in and checkout, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a high-functioning position where the team member must be able to multitask while at the same time communicating with various customers.Responsibilities

Core Responsibilites and Essential Functions

  • Customer Service:a. In adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.c. Communicating quickly and often with patients, if there is a delay or wait for patient care.d. Working with both clinical staff and providers in a team approach.e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

  • Operations/Revenue Cycle:a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visitse. Contacting patients for appointment reminders

  • Administrative:a. Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requestsb. Other duties as assigned by management.
  • Required for All Jobs
  • Performs other duties as assigned

  • Complies with all WellStar Health System policies, standards of work, and code of conduct.

  • Qualifications

    Required Minimum Education
  • High school diploma or equivalent Required
  • Required Minimum Experience
  • minimum 2 years administrative front office experience in a physician practice or health care setting Preferred

  • Previous customer service experience Required
  • Required Minimum Skills
  • Computer skills essential.

  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.

  • Knowledge of insurance filing and requirements.

  • Strong verbal and written communication skills.

  • Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
  • Required Minimum License(s) and Certification(s)Additional Licenses and Certifications
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