Job Description:

Position Summary: The Work Management Technician will work with one of our major customers through the implementation of a work management system. The Work Management Technician provides customer and company relational support; along with, facilitating support to the organization. This position’s focus areas are billing, reporting, and other day to day office operations are organized and functional. Work Management Technicians often have backgrounds in business, systems, leadership, human resources, development, and education.

Company Overview:

Pike was founded in 1945 as Floyd S. Pike Electrical Contractors. Duke Energy was Pike’s first customer, and remains one of the Company’s largest customers today. Pike provides engineering, construction and maintenance for distribution and transmission powerlines, substations, Engineering, Procurement and Construction (EPC) projects, as well as renewable energy projects. We are also a recognized leader in storm restoration. After 59 years as a private company, Pike completed a successful IPO and was listed on the NYSE in 2005. Roughly a decade later, Court Square Capital, a private equity firm, acquired Pike in December of 2014. After the Court Square Capital go-private transaction, Pike recapitalized in March 2017, restoring control of the Company to the Pike family.  

Pike’s clients are investor-owned utilities, electric co-operatives and independent power providers. Pike has successfully developed long-term partnerships with its clients, some of which date back to the formation of the Company. Pike acquired four companies from 2008 through 2012, enhancing the Company’s value proposition and expanding its geographic footprint. Pike has over 7,000 employees spanning more than 40 states.

Essential Functions:

• Identify new work in the customer’s online Work Management System


• Process work packets to create actionable projects for field employees


• Distribute information to the field to help facilitate their work


• Update project information and status in the work management system


• Submit and track service requests with the system


• Compile and review work packets for invoicing


• Create and submit approval forms to the customer


• Report project status information to project supervisors


• Maintain schedules for field crews and advocate for them


• Interface with the customer’s Work Management System specialists

Qualifications:

• High school diploma or GED


• Familiarity with work management systems or processes


• Ability to plan, multi-task and manage time effectively


• Strong communication skills, both written and verbal


• Familiar with Microsoft Office

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

Work Environment

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

 

Pike is an Equal Opportunity Employer

EOE/Minorities/Females/Vet/Disabled

Pike Electric, LLC is a Non-Union Company

 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

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