Provide technical support for MOCON customers through training, repair, preventive maintenance and/or startup assistance of new and existing instruments. When in-house perform repairs and customer support in line with MOCON required performance standards.
Perform troubleshooting, repair and testing on customer instruments, as required, in a timely and accurate manner in our service shop and at customer site.
Assist others in performing in-house and/or in-field troubleshooting customer's instruments.
Complete and submit accurate "Instrument Repair Log" document including, Diagnosis, Estimate of Repairs and Description of Repair for each instrument.
Provide technical and operational support to customer using phone and email.
Keep informed and maintain competence level of knowledge in new or improved methods, techniques and advanced maintenance procedures.
Ability to work effectively with all levels of the organization, both internal and external.
Communicate with customers to confirm scheduling and requirements for in-field services at the customer's site.
Education and Experience:
Knowledge ordinarily acquired through attainment of high school diploma plus an Associate Degree, Technical Certificate, Military training in electronics or equivalent work experience.
2 years of technical service experience preferred.
1+ year experience in Field Service preferred.
Experience with computers
Requires basic knowledge of electronics.
Ability to use test equipment such as multi-meters, flow meters, pressure meters etc.
Excellent organization, documentation, and prioritization skills.
Effective internal/external communication skills with a strong customer orientation and attention to detail.
Motivated, team player that can also work independently
Performance of job functions requires continual repetitive effort, resulting in moderate exertion.
Involves lifting to 50 lbs., climbing, bending, reaching, stooping, and lifting overhead on a regular basis.
Requires strong analytical and troubleshooting skills.
Typically 50% Domestic travel to perform Preventive Maintenance, Calibration, Startup Assistance, Validation or other in-field services in accordance with prescribed standards and procedures.
Travel normally consists of weekday travel being home on weekends.
Travel is mostly air travel but occasionally by car.
When the employee is required to drive a vehicle as a representative of MOCON, a valid driver's license is required.
Salary Minimum: Market
Salary Maximum: Market
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales of over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.
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