We currently have an opportunity for a Desktop Support Technician for our New York office. This position will interface with users, all facets of IT management, and vendors and handle the day-to-day routine maintenance of the office's PCs, laptops, printers, A/V equipment and software and provide overall technical support to users. In addition to the New York office, this role will also support our Albany and Boston offices.
Responsibilities:
Day to day support tasks in support of end users and the firm.
Client project participation and/or involvement.
Global Services project participation and/or involvement.
Day to day hook-ups of AV equipment as requested.
Working with Network team as "remote hands" for server room and wiring closet issues and requests.
Ensuring appropriate ticket detail.
Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc..
Outage communication to leadership as required.
Environmental trend identification; based on ticket support and developing trends.
KB submittal.
Processes all requests for service in a professional, expedient manner.
Maintains all IT equipment in a fully operational condition.
Handles special projects as requested.
Other duties as assigned.
Qualifications:
3 or more years of recent experience working in a technical support department.
Bachelor's Degree preferred but not required.
Trained on Microsoft software.
Law firm experience highly preferred.
Knowledge using Audio Visual equipment.
Knowledge of remote access systems: VPN, Citrix.
Knowledge of Dell/Toshiba hardware.
Knowledge of VPN, PDAs, other related technologies.
Working with high energy customers.
Microsoft certifications.
Excellent verbal and written communication skills.
Proven track record of customer satisfaction.
Ability to lift 50 pounds.
Must have reliable transportation and have the ability to travel to other offices on short notice.
Must work well under pressure, meeting multiple and at times conflicting deadlines.
The base annual pay range for this role is between $65,000-$85,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.
EEO/AA EMPLOYER/Veterans/Disabled
Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).
Apply NowWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.VEVRAA Federal Contractor We Request Priority Protected Veteran and Disabled Referrals for all of our locations Please contact Holly Brown at 310-231-5409 or hbrown@manatt.com with any questionsPDN-98966bbd-337b-4825-bfec-5c1ce1b3474a