9th Way Insignia is a service-disabled, veteran-owned company bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/
Team/Program Introduction:
The National Archives and Records Administration (NARA) is an independent agency established in 1934 to identify, protect, preserve, and make publicly available the historically valuable records of all three branches of the Federal Government. Team members on the NARA IT and Telecommunications Support Services (NITTSS) program are modernizing the enterprise by implementing a Zero-Trust security model, increasing cloud adoption, and replacing legacy technology with modern tools.
9th Way Insignia is looking for a Quality Assurance Manager to join our team. This position is contingent upon award from the government.
Responsibilities:
Serves the as point of contact for IT Quality Assurance
Inspect the quality of services and products and report on unsatisfactory performance results
Performs a root cause analysis on deficiencies in service or performance and recommends improvements to address problems
Implements defect reduction programs
Ensures that milestones/goals are met
Update the knowledge base, tailored processes, and SOPS
Conduct surveys of customers, employees, and stakeholders
Perform pareto analysis of recurring issues
Field studies of user needs, competitive outcomes, and market feedback
Requirements:
10 years of experience in Quality Assurance Management
Experience setting targets for milestones and adhering to deadlines
Salary Range:
The salary range for this position is $81,295-$98,219
9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Work Location:
Remote
Special Information:
The COVID-19 vaccination requirement for federal employees and contractors pursuant to Executive Order 14043 does not currently apply. Some jobs, however, may be subject to agency or job specific vaccination requirements.
Legal:
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com. PDN-993f5f67-dd27-40b6-aabb-434464e5cbd5