Inspiring and engaging as a HousekeepingManager, you will show your leadership and interpersonal strengths to maximize the HousekeepingOperation, and ensure an exceptional guest journey.
What is in it for you:
Experience the beauty, culture and adventures that await on Hawai'i Island
Competitive extended benefits package including medical, vision and dental for full-time permanent status
401(k)/retirement savings plan and matching program
Life insurance
Opportunities to grow from obtaining professional development through Accor's exclusive online learning platform
Duty meal in our staff cafeteria
Employee Travel Program
Complimentary access to our fitness center
Discounts on food & beverage and spa services
What you will be doing:
Lead and coach the Housekeeping team to provide exceptional guest service, colleague satisfaction, and profitability
Consistently offer welcoming, friendly and warm service to external and internal guests
Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
Foster positive cross departmental relationships to create a seamless experience
Follow detailed cleaning standards as set through our ALL Safe - Stay Well, Leading Quality Assurance and Accor's brand standards
Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives
Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
Key involvement in the Hotel's preventative maintenance programs
Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Your team and working environment:
Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS #LI-KK2 #AlohaOrchid