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CSR 1 - CALL CENTER: REMOTE - MUST LIVE WITHIN 70 MILES of EDINBURG, TX 78542 (START DATE: 06/20/23) at Maximus Services, LLC

Posted in General Business 30+ days ago.

Type: Full-Time
Location: EDINBURG, Texas





Job Description:

Job details

Please review all The Job/Environmental Requirements prior to applying.

Bilingual, Veterans, & IWD's are encouraged to apply!!

Job Type: Full-time

Pay: $14.00/hr monolingual - $15.00/hr bilingual

Hours:

8:00am - 6:30pm CST

Schedule:

8-hour shift
Over time is available
Day shift
Monday to Friday
Will train onsite and then have the option to work from home after training is complete

Maximus Offers the follow PERKS!

Pay increase of $1 after on the job training has been complete
Quarterly bonus (based on performance)
Annual Increases (based on performance)
Medical/Dental/Vision Benefits
Employee Assistance Program
401 (K)
Paid Time Off/Holidays
Eligible for promotions after 6 months

Job Description
JOB RESPONSIBILITIES:

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Job Requirements

Availability to work shifts between 8:00 AM and 6:30 PM if you live in an Eastern Standard Time zone.
Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency, and perform under pressure
Excellent Attendance (no time off during classroom training or on the job training)
Organization and work prioritization skills
Proficient in utilization of Teams
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls

Environmental Requirements Include

A quiet, professional work-space free from distractions and background noise
High Speed Internet; cannot use satellite internet
Modem firewalls should be disabled for proper VPN and product access
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Equipment provided
Must live within 70 miles from Edinburg office location > 1925 East Iowa Road Edinburg, Texas 78542

Job Summary

Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:
- High School diploma or equivalent with 0 - 1 years of experience.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $17.31/Hr.

Posted Min

USD $8.65/Hr.




Salary: $12.00


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