Customer Service and Parts Administrator at Ipsen International Inc

Posted in Customer Service 18 days ago.

Type: Full-Time
Location: Cherry Valley, Illinois

Job Description:

Ipsen USA is the industry leader for versatile heat treatment systems and advanced process technology. Our advanced equipment is developed for Aerospace, Automotive, Energy, Medical, Tool & Die, and other various industries across the globe.

    Ipsen International Inc



    Under general supervision this position answers telephone calls, emails and faxes from customers and company sales representatives regarding inquiries, orders, changes, cancellations, delivery dates, application of products, and pricing. Responds to customer inquiries in a calm, professional and courteous manner while acting in the best interests of the company. Proactively and appropriately works with other departments within the organization as needed. Works closely with other Sales personnel, Purchasing, Operations, Shipping, and Finance.

    Essential Duties and Responsibilities

    • Answer a high volume of emails and/or telephone calls from customers regarding inquiries, orders, changes, cancellations, and delivery dates.
    • Enters customer purchase orders timely in ERP system.
    • Runs department weekly and monthly reports and disseminates information timely.
    • Proactively follows up on purchased and manufactured orders coming and past due, and provides timely updates to sales specialist, customer and outside representatives.
    • Reviews sales specialist order write up and customer PO prior to order entry.
    • Reviews product availability during sales order entry to ensure best delivery times are provided to the customer.
    • Generates and provides sales order acknowledgments to sales specialist and customer.
    • Monitors external websites for available purchase orders.
    • Supports and backups other Sales personnel as needed.
    • Enters sales orders into CRM system.
    • Works with shipping to ensure emergency orders are shipped timely.
    • Spends time on the shop floor to assist in expediting orders as needed.
    • Looks for ways to optimize the position and systems.

    Knowledge, Skills and Abilities

    • Possess a high attention to detail, good organization skills and influencing skills.
    • Possess strong computer skills, with ability to proficiently learn company's ERP system.
    • Ability to multi-task and effectively prioritize work load with competing priorities.
    • Embraces change and new technology.
    • Ability to communicate in a direct, professional manner.

    Education and Experience

    • High School Diploma or equivalent required.
    • Minimum 1 year experience working in a fast paced administrative, professional office capacity
    • Prior experience working with parts sales is preferred.

    Physical/Visual/Mental/ Environmental Factors

    The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Regularly required to sit and use hands and finger dexterity.

    2. Occasionally required to stand, walk, reach with hands and arms.

    3. Occasionally required to lift up to 10-20 pounds.

    4. Regularly requires close vision, hearing and talking.

    5. Exposure to moderate noise level while in office.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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