Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!
The Technical Training Manager is responsible for providing training and training resources our customers and partners can't live without. This role is accountable to lead and manager the Technical Training team and work with the content and sales training teams to assist in meeting shared goals. The focus of technical training is to improve equipment uptime through superior service and maximize customer's investment in Henny Penny equipment through training and understanding. The Technical Training Manager uses data driven decisions to drive engagement and effectiveness. Training is delivered online LMS, live streaming, via video on YouTube or Vimeo, in-person etc. The training manager measures the usage of content to show improvement and growth and measures effectiveness of content. This position has discretion to exercise judgment on matters of significance for the company and performs major assignments in conducting the operations of the business.
What We Offer
An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service. This is a qualified retirement plan that is separate from your 401k and consists only of Henny Penny shares that will be paid out when you retire (or when you leave the company, but we hope you'll stay!)
Annual company performance bonus in addition to base salary
Flexibility to work from home 2 days per week
Defined career paths so you'll always know what's next and what steps can get where you want to go
Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
Onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner
What You'll Be Doing
Grows, develops, and manages direct reports.
Collaborates to help create Technical Services and Technical Communications visions and goals.
Analyze and create business cases for new training technologies and systems
Grows Cyber Café (LMS) effectiveness and use for the Henny Penny distributor network and paid non-distributor use.
For Technical training, facilitate in-person and live streaming events to support our internal teams, distributor and non-distributor networks and drive attendance for these events and meet the needs of customers and service network.
Assesses Henny Penny Global technical training content needs. Prioritize and base future projects off this assessment.
Ensures consistency in training. Works closely with the technical publications team to collaborate and develop service content that is the foundation for training content.
Trains and educates team direct reports on process, standards used for Henny Penny technical training.
Collaborate with technical SMEs and stakeholders to ensure training needs are met.
Ensures consistency and accuracy of course curriculum.
Provide reports, monitors, and grows training metrics including usage of content and satisfaction of users.
Consistently models the Company Values and Expected Behaviors
Other duties as assigned
What We're Looking For
Bachelor's Degree in communications related field or equivalent experience.
3 years + experience in training and or management related fields.
Outstanding record of developing new ideas and creative solutions
Ability to create business cases to make decisions about training needs.
Advanced experience video and visual based processes
Proven ability to manage and maintain digital assets.
Proven ability to manage and develop a team.
Intermediate problem-solving skills
Intermediate Project/Program Management skills
Advanced written and verbal communication skills
Advanced ability to multi-task
Product knowledge (all product lines) a plus
Ability to meet objectives and goals.
Ability to create business cases and manage projects.
Ability to interact with and influence others effectively through teamwork and diplomacy.
Intermediate skill running usability studies.
Proven record of developing new ideas and creative solutions
Experience interpreting and communicating analytics
About Us
We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.
We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.
Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
