Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!
The Technical Trainer is responsible for creating, conducting, and evaluating product trainings for Henny Penny's distributor, service network, restaurant level personnel and internal tech service team. The Technical Trainer educates service personnel on how to troubleshoot, maintain and repair Henny Penny equipment and educates distributors, and restaurant level employees on how to safely operate, use features, maintain and perform light troubleshooting. This position has discretion to exercise judgment on matters of significance for the company and performs major assignments in conducting the operations of the business.
What You'll be Doing:
Deliver engaging in-person, live streaming and on-demand courses for distributor personnel, service technicians, installation technicians, start-up trainers, restaurant level employees, maintenance personnel, and the internal technical service team regarding product operation, installation, maintenance, and service.
Must be able to answer questions and present on topics such as sequence of operation, theory of operation, troubleshooting, maintenance, part replacement for service technicians and then on operation, cleaning, maintenance, best practices training and troubleshooting for others in our distributor network and restaurant level employees.
Continuously develop to become a subject matter expert (SME) and truly understand the attendees needs on the material you present through consultation with internal and external SMEs, customers, distributors, through research of documentation, hands-on experience with equipment.
Create and maintain training curriculum such as training handouts, service documentation, hands-on training modules, videos for Learning Management System (LMS) and other outlets, and online training courses.
Assist with maintenance of the LMS (learning management system) teams, courses, learning paths, and attendee database.
Clean and maintain the training facilities and equipment.
Respond to emails from our techtraining general inbox
Assesses attendees to measure progress and to evaluate effectiveness of training
Evaluate the effectiveness of training modules, sessions, and work with other trainers to make curriculum more effective and/or recommends changes to training policies and procedures as needed to improve future results.
Look for opportunities to remain current with up-to-date product information and training techniques and opportunities to stay close to and relevant to our customer's needs.
Consistently model the Company Values and Expected Behaviors
Required to travel up to 25% of time
Other duties as assigned
What We're Looking For:
Minimum 2-year degree in communication or business admin related major, or equivalent experience
2 years' experience in a training role
Food service equipment / industry knowledge a plus
Must have a passion for training and meeting customer's training needs
Proven success at creating and delivering training programs
Understanding of mechanical, electrical and gas systems
Knowledge of training and learning principles
Ability to communicate with highly technical team members and develop training that can be understood by non-technical individuals.
Ability to speak in front of and lead small to large groups of customers, distributors and internal teams
Strong communication skills both written and verbal
Experience with writing and/or maintaining documentation such as user manuals and reference guides
Video production experience a plus
Must be able to work well with co-workers and other team members to accomplish goals.
Must be a team player.
Must own your work.
Excellent time management skills with attention to detail
Ability to be flexible and adjust training agenda when needed to better meet the needs of the attendees.
Ability to deliver training in-person, live streaming (over Zoom) or on-camera for on-demand content
Intermediate knowledge of Microsoft Office products
About Us
We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.
We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.
Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
